Refund Policy

Refunds Issued Only For Duplicate Payment:

 In case of an accidental double charge for the same order.

Refund Request Process

Processing Time: Approved refunds will be processed and credited back to your original payment method within 7–10 working days. 

1. Introduction

This Privacy Policy describes how 'Warner & Spencer' , ("we," "us," or "our"), collects, uses, processes, and protects your personal information when you visit and use our website, https://wnspencer.com/] (the "Platform").

By using our Platform, you consent to the practices described in this Privacy Policy. This document is published in compliance with the Information Technology Act, 2000, and rules made thereunder, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

2. Information We Collect

We collect information to provide and improve our services to you. The types of information we collect include:

A. Personal Information (PI)

This includes data that can be used to identify you directly. We collect this when you register, place an order, or contact us.

Identity Data: Name, date of birth, and gender.

Contact Data: Email address, mobile number, and billing/shipping address.

Account Data: Username and password (stored encrypted).

B. Financial and Transaction Data
We collect necessary financial information to complete transactions.

Payment Data: Details required to process payments (e.g., credit/debit card details, UPI ID). Note: We do not store full credit card details on our servers; this data is securely handled by third-party payment gateways.

Transaction Data: Details about payments to and from you, and other details of products/services you have purchased from us.

C. Technical and Usage Data
This information is collected automatically when you use the Platform.

Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting and location, operating system, and other technology on the devices you use to access the Platform.

Usage Data: Information about how you use our Platform, including clickstream data, page response times, and pages you viewed or searched for.

3. How We Use Your Information
We use the information we collect for various business purposes:

Purpose Type of Data Used

Service Delivery Process and deliver your orders, manage payments, refunds, and collections.
Communication Send order updates, confirmation, shipping notifications, and respond to your inquiries.

Marketing & Promotions Send promotional emails about new products, special offers, or updates (You can opt-out at any time).
Platform Improvement Analyze Usage Data to improve our website design, product offerings, and user experience.
Security & Legal Protect the Platform from fraud, unauthorized transactions, and ensure compliance with legal obligations.

4. Sharing and Disclosure of Information
We do not sell, rent, or trade your Personal Information. We only share data when necessary for business operations or legal requirements:

Service Providers: We share necessary data with third parties who perform services on our behalf, such as payment processors, courier/logistics providers for order fulfillment, and IT service providers.

Legal Compliance: We may disclose your information if required by law, court order, or governmental regulation, or if we believe such action is necessary to protect and defend the rights or safety of our company, our users, or the public.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Security
We implement appropriate technical and organizational security measures to protect your Personal Information from unauthorized access, disclosure, alteration, and destruction. These measures include:

Encryption (SSL) for data transmission.

Restricted access to our databases for employees.

However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.

6. Your Rights
Under applicable law, you have the right to:

Access: Request a copy of the personal data we hold about you.

Correction: Request correction of any inaccurate or incomplete data we hold about you.

Deletion: Request the deletion of your personal data, subject to legal retention requirements.

Withdraw Consent: Withdraw your consent to the processing of your data at any time (where consent is the basis for processing).

To exercise any of these rights, please contact us using the details provided below.

7. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Email: ritu.dora@wnspencer.com

Phone: +91-9972739397

D303-Salarpuria Senorita, Kasavanhalli, Ambalipura Road, Bengaluru - Karnataka PIN 560035

This document is an electronic record in terms of the Information Technology Act, 2000, and the rules made thereunder, as applicable, and the amended provisions pertaining to electronic records in various statutes. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, requiring the publication of rules and regulations, privacy policy, and Terms of Use for access or usage of the domain name https://wnspencer.com/] (“Website”) and related mobile site (collectively referred to as the “Platform”).

The Platform is owned and operated by [WARNER & SPENCER], managed by [PRISHAA SHENDE), with its registered office at D303-Salarpuria Senorita, Kasavanhalli, Ambalipura Road, Bengaluru - Karnataka,  PIN - 560035, hereinafter referred to as “we”, “us”, or “our”.

By accessing, browsing, or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions (“Terms”). If you do not agree to these Terms, you must not use or access the Platform.

1. User Eligibility and Account

1.1 Eligibility: Use of the Platform is available only to persons who can form legally binding contracts under the Indian Contract Act, 1872. If you are a minor (under the age of 18 years), you shall not register as a User of the Platform and shall not transact on or use the Platform.

 1.2 Account Responsibility: You are responsible for maintaining the confidentiality of your account details, including your password, and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account. 

1.3 Accurate Information: You agree to provide current, complete, and accurate information during the registration and ordering process and to update such information to keep it current.

2. Intellectual Property Rights (IPR)

2.1 Ownership: All content on the Platform, including logos, trademarks, text, graphics, Product images, descriptions, software, and underlying source code, are the intellectual property of [WARNER & SPENCER] or its licensors. 

2.2 Usage Restriction: You acknowledge and agree that you shall not copy, reproduce, republish, upload, post, transmit, or distribute any content from the Platform without obtaining prior written permission from us. Unauthorized use of this content is prohibited.

3. Prohibited Activities and User Conduct
3.1 You agree not to: * Upload, post, or distribute any content that is harmful, abusive, harassing, defamatory, vulgar, obscene, or illegal. * Violate the intellectual property rights or proprietary rights of others. * Misuse the Platform for fraudulent or malicious purposes, including transmitting viruses or other harmful code. * Interfere with the functioning of the Platform or introduce software, scripts, or manual methods to monitor, copy, or disrupt the Platform's operation. 

3.2 Violation of these terms may result in the immediate termination of your access and potential legal action.

4. Disclaimers and Limitation of Liability

4.1 Disclaimer of Warranties: The Platform is provided on an “as is” and “as available” basis. We make no warranties, express or implied, regarding the operation of the Platform or the information, content, materials, or products included on the Platform.

 4.2 Limitation of Liability: We shall not be liable for any indirect, incidental, special, exemplary, punitive, or consequential damages (including loss of profits, data, or goodwill) arising from your use or inability to use our Platform or Products.

5. Indemnification
You agree to indemnify, defend, and hold harmless [WARNER & SPENCER], its officers, directors, employees, and affiliates from any claims, liabilities, damages, losses, and expenses (including attorney's fees) arising out of or in connection with your breach of these Terms.

6. Governing Law and Jurisdiction

6..1 Governing Law: These Terms shall be governed by and construed in accordance with the laws of India.

6.2 Jurisdiction: Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in [BENGALURU, KARNATAKA].

7. Contact Information
For any questions regarding these Terms, please contact us at:

Email: ritu.dora@wnspencer.com

Phone: +91-9972739397